Privacy Policy

Welcome to Nea Casino. We protect your privacy and the security of your personal data. This Privacy Policy outlines how Nea Casino collects, uses, processes, stores, and discloses your information when you access and use our website, services, and applications. By engaging with Nea Casino, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review it carefully.

Nea Casino operates under strict regulatory requirements. Our data protection practices comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant. Your trust is paramount to us, and we maintain transparency regarding our data handling practices.

Nea Casino collects various types of information to provide gaming services and comply with legal obligations. This includes:

• Personal Identifiable Information (PII): Your full name, date of birth, gender, home address, email address, telephone number, and national identification numbers (where required for verification).
• Account Information: Your username, password, security questions and answers, and preferences.
• Financial Information: Details related to your deposits and withdrawals, such as payment method details (e.g., credit/debit card numbers, bank account information, e-wallet details). Nea Casino does not store full payment card numbers, only truncated versions for reference.
• Transaction Data: Records of your betting activities, deposits, withdrawals, and other financial transactions on Nea Casino.
• Technical Data: Your IP address, browser type and version, operating system, device type, time zone setting, location data, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services, including pages viewed, links clicked, and features used.
• Communication Data: Records of your interactions with our customer support team via live chat, email, or telephone.
• Verification Data: Documents provided for identity verification (e.g., passport, driving license, utility bills) as part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.

Nea Casino uses the information we collect for several essential purposes:

• To Provide and Manage Services: We set up and manage your account, process your bets and transactions, and provide you with access to our games and features.
• Security and Fraud Prevention: We detect and prevent fraudulent activities, money laundering, and other illegal activities, ensuring the integrity of our platform.
• Compliance with Legal Obligations: We fulfill our regulatory and legal duties, including age verification, identity checks (KYC), and reporting obligations to relevant authorities.
• Customer Support: We respond to your inquiries, resolve issues, and provide assistance when you contact our support team.
• Personalization and Improvement: We tailor our services, content, and offers to your preferences, and analyze usage patterns to improve the functionality and user experience of Nea Casino.
• Marketing and Promotions: We send you promotional offers, newsletters, and information about new games or features that may interest you, where you have consented to receive such communications.
• Risk Management: We assess and manage risks associated with your account and activity on Nea Casino.

Nea Casino processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, such as providing gaming services and managing your account.
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation to which Nea Casino is subject, such as AML, KYC, and responsible gaming requirements.
• Legitimate Interests: Processing is necessary for the legitimate interests pursued by Nea Casino or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. These legitimate interests include security, fraud prevention, service improvement, and marketing.
• Consent: Where you have given your explicit consent for specific processing activities, such as receiving marketing communications. You have the right to withdraw your consent at any time.

Nea Casino may share your personal data with the following categories of recipients:

• Service Providers: Third-party companies that provide services to us, such as payment processors, IT support, identity verification services, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes specified by Nea Casino.
• Regulatory and Law Enforcement Authorities: We may disclose your data to comply with legal obligations, court orders, or requests from regulatory bodies, licensing authorities, or law enforcement agencies.
• Fraud Prevention Agencies: We may share your data with specialized agencies to prevent fraud and money laundering.
• Group Companies: Your data may be shared with other entities within our corporate group for operational and business purposes.
• Potential Acquirers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the prospective buyer and their advisors.

Nea Casino ensures that when we share your data, appropriate safeguards protect your privacy and security.

Nea Casino protects your personal data from unauthorized access, alteration, disclosure, or destruction. We implement robust technical and organizational security measures, including:

• Encryption: We use Secure Socket Layer (SSL) technology to encrypt data during transmission.
• Access Controls: Strict access controls limit access to your personal data to authorized personnel only.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized external access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our staff receive regular training on data protection and security best practices.

While we protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, Nea Casino cannot guarantee its absolute security.

Depending on your jurisdiction and applicable data protection laws, you may have the following rights regarding your personal data held by Nea Casino:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (“Right to be Forgotten”): You have the right to request the deletion of your personal data under certain circumstances.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain situations, particularly when processing is based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. Nea Casino will respond to your request in accordance with applicable laws.

Nea Casino uses cookies and similar tracking technologies to enhance your experience, analyze website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Strictly Necessary Cookies: Essential for the operation of our website and to enable core functionalities, such as account login and secure transactions.
• Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve how Nea Casino works.
• Functionality Cookies: Used to recognize you when you return to our website, allowing us to personalize content for you and remember your preferences.
• Targeting/Advertising Cookies: These record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

You may accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Disabling cookies may prevent you from taking full advantage of the Nea Casino website.

Nea Casino retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The retention period is determined by various factors, including:

• The type of data.
• The purpose for which it was collected.
• Legal and regulatory obligations (e.g., AML laws often require retention of customer data for a specified period after the business relationship ends).
• Potential disputes or litigation.

Once the retention period expires, your personal data will be securely deleted or anonymized.

Your personal data may be transferred to, and stored at, a destination outside of your country of residence or the European Economic Area (EEA). This may occur if our servers, service providers, or other third parties involved in our operations are located in countries without equivalent data protection laws.

When Nea Casino transfers your data internationally, we ensure that appropriate safeguards protect your privacy rights, in accordance with applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the relevant authorities.
• Using standard contractual clauses approved by the European Commission.
• Implementing other legally recognized mechanisms to ensure data protection.

Nea Casino services are not intended for individuals under the age of 18 (or the legal age of majority in their jurisdiction, whichever is higher). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete such information from our records. If you believe that we might have any information from or about a child, please contact us.

Nea Casino reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any modifications signifies your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer:

• By Email: [email protected]
• By Mail: [Please refer to our website's "Contact Us" page for our registered office address.]

We address your inquiries promptly and transparently.