Privacy Policy

Welcome to Nea Casino. We protect your privacy and handle your personal data with transparency and integrity. This Privacy Policy explains how Nea Casino collects, uses, processes, and protects your personal information when you use our website, services, and applications (collectively, "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy. Read this policy to understand our practices regarding your data.

This policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR), where relevant. Nea Casino maintains the confidentiality and security of your personal information.

We collect various types of information to provide and improve our Services. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, gender, home address, email address, telephone number, and national identification numbers (e.g., passport or driving license details) for identity verification.
• Financial Information: Payment card details, bank account information, and other financial data for processing deposits and withdrawals. Full payment card details are not stored on our servers for security reasons.
• Transactional Data: Details about your betting activities, deposits, withdrawals, and other transactions conducted through Nea Casino.
• Technical Data: Your IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Services.
• Usage Data: Information about how you use our website and services, including pages visited, links clicked, and the duration of your visits.
• Communication Data: Records of your communications with us, including emails, chat transcripts, and telephone calls for customer support and quality assurance.
• Marketing and Communications Preferences: Your preferences in receiving marketing from us and our third parties, and your communication preferences.

Nea Casino uses your personal information for various purposes, including:

• To Provide and Manage Services: To operate our website, process your bets, deposits, and withdrawals, and manage your account.
• Identity Verification and Fraud Prevention: To verify your identity, prevent fraud, money laundering, and other illegal activities, and to ensure responsible gambling practices.
• Customer Support: To provide assistance, respond to your inquiries, and resolve any issues you may encounter.
• Improve Services: To analyze usage patterns, troubleshoot problems, and improve the functionality and user experience of Nea Casino.
• Marketing and Promotional Purposes: To send you promotional offers, newsletters, and information about our products and services, where you have consented to receive such communications. You can opt out at any time.
• Legal and Regulatory Compliance: To comply with our legal and regulatory obligations, including reporting to relevant authorities and adhering to licensing requirements.
• Security: To maintain the security of our systems and protect against unauthorized access or data breaches.

We process your personal data based on one or more of the following legal grounds:

• Consent: Where you have given explicit consent for us to process your personal data for a specific purpose, such as marketing communications. You have the right to withdraw your consent at any time.
• Contractual Necessity: Where processing is necessary for the performance of a contract with you, such as providing our gaming services and processing your transactions.
• Legal Obligation: Where processing is necessary to comply with a legal or regulatory obligation that Nea Casino is subject to, such as anti-money laundering laws and responsible gambling regulations.
• Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided that your fundamental rights and freedoms do not override those interests. This includes improving our services, preventing fraud, and ensuring network and information security.

Nea Casino may share your personal information with third parties in the following circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, customer service, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes specified by us.
• Regulatory Bodies and Law Enforcement: We may disclose your information to governmental or regulatory authorities, law enforcement agencies, or other official bodies when required by law, to comply with our licensing obligations, or to assist in the prevention of fraud and other illegal activities.
• Affiliates and Business Partners: We may share data with our affiliated companies or business partners for operational purposes, provided they adhere to the same data protection standards.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.
• Fraud Prevention Agencies: To combat fraud and money laundering, we may share your data with specialized agencies.

We ensure that any third party with whom we share your data provides adequate protection for your information.

Nea Casino takes the security of your personal data seriously. We implement robust technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who have a legitimate business need to access it.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized external access.
• Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.
• Data Minimization: We only collect and retain personal data necessary for the purposes for which it is processed.

While we protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Under applicable data protection laws, you have several rights regarding your personal data. Nea Casino upholds these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain situations (e.g., if you contest the accuracy of the data).
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain circumstances, particularly when processing is based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, contact us using the details provided in the "Contact Us" section below. We may require you to verify your identity before processing your request.

Nea Casino uses cookies and similar tracking technologies to enhance your experience, analyze website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve how our website works.
• Functionality Cookies: These recognize you when you return to our website, allowing us to personalize our content for you, greet you by name, and remember your preferences.
• Targeting/Advertising Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of Nea Casino.

Nea Casino retains your personal data only as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The retention period for different types of data varies depending on the nature of the data and our legal obligations.

Typically, we retain account information and transactional data for a minimum of five years after your account is closed, or as required by our licensing authority and anti-money laundering regulations. After this period, your personal data will be securely deleted or anonymized.

Your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA). This may occur if our servers or service providers are located in different jurisdictions.

When we transfer your personal data internationally, Nea Casino takes all necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws. This includes relying on appropriate safeguards such as standard contractual clauses approved by the European Commission or ensuring that the recipient country has been deemed to provide an adequate level of protection for personal data.

Nea Casino's services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will delete such information from our records immediately.

If you believe that a child has provided us with personal information, contact us immediately.

Nea Casino may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page, and we will update the "Last Updated" date at the top of the policy.

Review this Privacy Policy periodically to stay informed about how we protect your information. Significant changes will be communicated to you directly, for example, via email or through a prominent notice on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, contact us:

• By Email: [email protected]
• Through Live Chat: Available on our website during operational hours.

We resolve any concerns you may have and ensure your experience with Nea Casino is secure and enjoyable.